Privacy Policy

Last updated: 2025


1. What We Collect

We may collect personal information including (but not limited to):

  • Your name, email address, and phone number
  • Your business name or role (if provided)
  • Your enquiry details or messages submitted via forms
  • Your IP address, browser information, and usage data via analytics tools
  • Any information voluntarily submitted via email, contact forms, or downloads


2. How We Collect It

We collect information through:

  • Website forms (e.g. contact, stockist, or enquiry forms)
  • Email communications initiated by you
  • Third-party tools like Google Analytics and Meta Pixel
  • Email marketing platforms when you subscribe to updates


3. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide support
  • Send newsletters and product updates (if you have opted in)
  • Improve website performance and user experience
  • Understand user behaviour through analytics
  • Ensure security and legal compliance

We do not sell, rent, or share your personal information with third parties unless required by law or necessary to provide a requested service.


4. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Track user interaction via Google Analytics and Meta Pixel
  • Monitor site performance
  • Improve ad relevance across platforms

You can disable cookies in your browser settings; however, this may affect your experience on our site.


5. Email Marketing

If you subscribe to our updates, we may send you information about our products, resources, and events. You can unsubscribe at any time by clicking the link in the footer of our emails or by contacting us directly.


6. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, please be aware that no method of online transmission or storage is 100% secure.


7. Third-Party Services

We may use third-party service providers such as:

  • Google (Google Analytics)
  • Meta (Facebook Pixel)
  • Mailchimp or equivalent email marketing platforms

These providers have their own privacy policies and may collect and store data in accordance with their terms.


8. Future Online Sales

While we do not currently sell products directly via this website, we may introduce online purchasing in future. If we do, this policy will be updated to include payment security and transaction details.


9. Your Rights

You may request access to your personal data or ask us to correct or delete it. To do so, please contact us at the details below.


10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: c.s.s.p@bigpond.com
Phone: 0409 595 158
Postal Address: 44 Coopers Rd, Felton, QLD 4358